Emergency Plumbing Guide: What to Do Before Help Arrives

When water starts pooling in your kitchen or the toilet won’t stop overflowing, panic is a natural first reaction. Plumbing emergencies often happen without warning—during a storm, on a holiday, or in the middle of the night. It’s stressful, messy, and can feel overwhelming.

At A+ Plumbing, we understand the urgency. Our teams are on call nationwide, trained to tackle every plumbing crisis—whether you’re facing a burst pipe, sewer line backup, or a flooded basement. But before help arrives, there are key steps you can take to protect your home, your family, and your peace of mind.

Identifying Plumbing Emergencies 🚨

Not every drip or clog needs a midnight call. But some situations just can’t wait. Here’s how to know when you’re facing a true emergency:

• Burst pipes: Water spraying or flooding—especially after a freeze.
• Overflowing toilets: Water rising, threatening to spill onto the floor.
• Sewer line backups: Foul smells, multiple drains clogging, or water backing up.
• Major leaks: Water stains on ceilings or walls, or puddles forming quickly.
• No water: Complete loss of water throughout the house.
• Gas smells near plumbing: Possible gas line issue—get out and call for help.

If you spot any of these, act fast. Water can damage floors, walls, and electrical systems within minutes.

First Steps to Take: Quick Safety Checklist

Before our team arrives, here are the first actions you should take to keep your home and loved ones safe:

• Shut off the main water valve.
  Usually found in your basement, garage, or outside wall. Turn it clockwise to stop the flow.
• Turn off electricity near water.
  If water is close to outlets or appliances, shut off power at your circuit breaker.
• Contain the leak.
  Use towels, buckets, or pans to catch dripping water. Place them under leaks and mop up puddles.
• Move valuables.
  Get electronics, rugs, and furniture out of harm’s way.
• Ventilate the area.
  Open windows if safe—this helps with drying and reduces mold risk.
• Never use electrical devices near water.
  Safety first. Don’t risk shock or fire.

If you smell gas, leave the building immediately and call emergency services. Do not use phones or switches inside.

Preventing Further Damage

Think of your home like a boat taking on water. Your main goal: slow the flood until the rescue team arrives. Here’s how:

• Block off affected rooms.
  Close doors to contain leaks, especially if water is spreading.
• Check other fixtures.
  Sometimes, one problem can cause a chain reaction—inspect sinks, tubs, and toilets.
• Unclog drains carefully.
  If a simple plunger works, great. Don’t use harsh chemicals—they can make things worse.
• Document the damage.
  Take photos for your insurance company if the problem is severe.

Remember: quick action now means less repair later.

When to Call for Help

Emergency plumbing isn’t just about fixing pipes. It’s about stopping disaster before it gets worse. Call A+ Plumbing right away if:

• Water is spreading rapidly or flooding multiple rooms.
• You can’t locate or turn off the main shutoff valve.
• You suspect a sewer line problem (foul smells, widespread clogs).
• There’s a risk of electrical hazards.
• You notice unusual sounds—like water running behind walls—or see bulging ceilings.

Be ready to share:

• Where the problem is located.
• What you’ve done so far.
• Any noises, smells, or visible water.
• If anyone in the home has health concerns or mobility issues.

Our dispatcher will guide you through next steps and update you on arrival times.

Communicating Clearly with Your Plumber

When every second counts, clear communication helps us help you faster. Here’s what to tell your plumber:

• Describe the issue.
  “Water is gushing from under the kitchen sink,” for example.
• Share steps you’ve taken.
  “I turned off the main valve and cleared the area.”
• Mention special circumstances.
  Pets, children, or elderly residents? Let us know so we can plan accordingly.

A+ Plumbing’s team is trained to ask the right questions, but your firsthand information speeds things up.

Local and Seasonal Urgency

Storms, freezes, and holidays can turn a minor leak into a major disaster. Here’s what to watch for:

• After heavy rain:
  Watch for sewer line backups and sump pump failures. These often happen when the ground is saturated.
• During freezing weather:
  Pipes can burst as ice expands inside. Know where your shutoff valves are before winter sets in.
• On holidays:
  More cooking and guests mean more stress on your plumbing. Don’t ignore “slow drains” or minor leaks—they can turn serious fast.

A+ Plumbing is always available, no matter the season or time of day. We handle emergencies across the country, so you’re never alone.

Frequently Asked Questions

How do I find my main water shutoff valve?
It’s typically where the main water line enters your home—basement, garage, or outside wall. If you’re not sure, ask your plumber to show you during a routine visit.

Is a slow leak an emergency?
If water is steadily dripping and causing damage, yes. Small leaks can add up quickly, especially inside walls or under floors.

Can I use my drains during a sewer backup?
No. Stop using all water fixtures. Additional water can worsen the backup and lead to more extensive repairs.

What about gas line issues?
If you ever smell gas, evacuate the area immediately and call emergency services from a safe location. Gas leaks are extremely dangerous.

Prevention & Maintenance

The best way to avoid a plumbing crisis is regular upkeep. Here are smart habits:

• Schedule annual sewer line inspections—especially in older homes.
• Check for dripping faucets and slow drains monthly.
• Insulate pipes before winter to prevent freezing.
• Never pour grease, coffee grounds, or wipes down the drain.
• Install water leak detectors for early warnings.

The International Association of Plumbing and Mechanical Officials (IAPMO) and the National Fire Protection Association (NFPA) offer helpful guidelines on plumbing and gas safety.

Costs & Time Factors

Plumbing emergencies can feel like a sprint, but repairs take time. Here’s what to expect:

• Arrival times:
  A+ Plumbing dispatches teams 24/7. Travel times vary with location and weather.
• Work time:
  Simple leaks might be fixed in an hour. Major repairs—like Sewer Line Repair near you—can take several hours or require return visits.
• Cost factors:
  Severity, parts needed, time of day, and accessibility all play a role. Emergency calls after hours or during storms may have higher rates.

Your plumber will explain options before starting work, so there are no surprises.

Prevention & Maintenance

Routine care keeps surprises at bay. Here’s how to stay ahead:

• Inspect visible pipes and hoses for wear.
• Clean out traps under sinks every few months.
• Flush water heaters annually to prevent buildup.
• Test sump pumps before rainy seasons.
• Ask about backflow prevention if you’re in a flood-prone area.

A+ Plumbing offers guidance and preventative solutions to help avoid emergencies.

A plumbing emergency can rattle anyone. But with these steps, you’ll be ready to take action, keep your family safe, and minimize damage until help arrives. For fast, professional service—any time, anywhere—reach out to A+ Plumbing.

Call A+ Plumbing now — or reach us anytime at  888-568-9182 .